Shipping policy

Last Updated: January 1, 2024

Shipping Policy

Thank you for choosing AwRans Clothing. This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered from our online store, www.awrans.com.

1. Order Processing Time

All orders are processed within 3 business days. Please note that orders are not shipped or delivered on weekends or holidays. During high-volume periods, shipments may experience slight delays. Kindly allow additional time for delivery.

2. Shipping Rates and Delivery Estimates

a. Shipping Destinations
We currently ship to Europe, the Middle East, and Asia.

b. Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.

c. Delivery Estimates
Standard shipping typically takes 5 to 8 business days depending on the destination and the shipping method selected.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information will be active within 24 hours after the email is sent. If you do not receive a tracking number within this time, please contact us at awrans@awrans.com.

4. Customs, Duties, and Taxes

AwRans Clothing is not responsible for any customs duties, taxes, or fees imposed on your order. All additional charges incurred during or after shipping, including tariffs and taxes, are the responsibility of the customer.

5. Damages and Lost Items

AwRans Clothing is not liable for any products damaged or lost during shipping. If you receive a damaged order, please contact the shipping carrier or reach out to our support team at awrans@awrans.com to initiate a claim. Be sure to retain all packaging materials and damaged goods until the claim is resolved.

6. International Shipping

For orders placed outside of Europe, the Middle East, or Asia, please be aware that your order may be subject to import duties and taxes, which are applied once the package reaches the destination country. The recipient is responsible for any additional charges related to customs clearance. AwRans Clothing has no control over these charges and cannot predict what they may be.

7. Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon posting on our website. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions about this Shipping Policy, please feel free to contact us at:

Email: awrans@awrans.com

Phone: +44 20 8040 4144